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Pickup and delivery order process
Step.1 Select a location
Please select a departure location.
Step.2 Select the car model
Please select a vehicle model based on the recommended number of passengers and luggage capacity .
Step.3 Select a time
You can choose to pick up half an hour after your flight arrival time and fill in your flight information in the form .
Step.4 Fill in the form
Please fill in as much information as possible to ensure a smoother ordering process.
Step.5 Complete the order
Please keep your order number and the automatic confirmation email you received .
Step.6 Pre-departure notification
The driver will be informed 2-3 days before departure via email/LINE /WhatsApp /WeChat .
Step.7 Travel
On the day of departure, the driver will be waiting at the designated location, holding a pick-up sign. In case of emergency, please contact Mengjiang customer service, do not contact the driver directly .
FAQs about pick-up and drop-off
Q.1 What does the fee include?
Usually includes transportation fees, driver fees, fuel costs, parking fees, highway fees
Q.2 Why is there no availability at the time I want?
If the time you want is not available, you can choose a nearby time and you can also leave us a note when filling out the form.
＊The pick-up time can be selected half an hour after the flight arrival time. Please also fill in the flight information in the form .
Q.3 How do I confirm my driver on the day of travel?
Meng Jiang will inform the driver via email/LINE/WhatsApp /WeChat 2-3 days before departure, and the driver will also hold up the boarding pass and wait on the day.
＊Please fill in the name on the pick-up sign in the form. If you do not fill in the name, the English name will be automatically assumed.
＊Due to privacy reasons, we are unable to provide the driver's personal communication software contact information. In case of emergency, please keep in touch with Mengjiang customer service LINE/WhatsApp .
Q.4 What should I do if my flight is delayed? Will it be cancelled?
In principle, the supervisor will wait on site for 90 minutes. If you encounter unexpected situations such as flight delays, please be sure to contact Mengjiang customer service LINE/WhatsApp /WeChat in advance. If there is no contact, it will be regarded as a cancellation of the trip and no refund will be given.
＊Flight delays will incur extra charges depending on the circumstances.
Notes
＊Please choose a vehicle based on the recommended number of passengers and luggage capacity of each vehicle model to avoid any additional charges due to failure to follow the recommendations and causing the number of passengers and luggage to exceed the vehicle capacity. The charges will be borne by the passengers themselves. If you have a lot of or large luggage, please book a suitable vehicle in advance to accommodate all the luggage. If additional charges are incurred due to failure to follow the recommended number of passengers and luggage capacity of the vehicle model, they will also be borne by the passengers themselves. Please note this .
＊If children under 6 years old need to use child safety seats, please inform the number of children in advance (child safety seats take up approximately 1 - 1.5 adult seats). Up to two child seats can be provided free of charge, and additional fees will be charged for each additional child seat.
＊Please refer to the vehicle's passenger capacity and provide the number of passengers, luggage, size, number of baby seats, etc. Infants and children must be included in the number of passengers. If the reservation does not match, the staff has the right to cancel the service.
＊Please arrive at the designated location at the scheduled time and wait for the driver. If you are unable to catch the flight due to personal reasons (such as late arrival, etc.), you will be responsible for it yourself.
＊ Airport pick-up is based on the flight number. If you need to shop or have a meal after arriving at the airport, etc., there may be a delay in the pick-up time. Please be sure to note it to us when placing the order .
＊Late night or early morning shifts are subject to the actual pick-up time. Please select the surcharge option correctly, otherwise the staff has the right to cancel the order.
＊The company reserves all rights of interpretation.
Cancellation Policy
After the product order is effective: If the order is cancelled due to the buyer's reasons, the buyer shall pay the default fee according to the following standards:
>Cancellation fee 0% if canceled 11 days before the selected date
>Cancellation fee of 20% will be charged if the cancellation is made between 8 and 10 days before the selected date
>Cancellation fee of 30% will be charged if the cancellation is made within 2 to 7 days of the selected date
>Cancellation fee of 40% will be charged if the cancellation is made between 1 and 1 day after the selected date
>Cancellation between 0 and 0 days from the selected date will be effective upon 100% confirmation and all changes will be treated as cancellation of the old order.
＊The company reserves all rights of interpretation
